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Chapman Auto Group
Egg Harbor, NJ | Full Time
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Customer Care Specialist
Chapman Auto Group Egg Harbor, NJ
$53k-68k (estimate)
Full Time | Consumer Services 4 Months Ago
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Chapman Auto Group is Hiring a Customer Care Specialist Near Egg Harbor, NJ

We are seeking highly motivated and customer-oriented Customer Care Specialist to join our Dynamic Sales team. The candidate will be responsible for greeting, presenting vehicles, test drives with potential customers while providing excellent service. The Specialist will play a vital role in driving our business growth and building positive relationships with customers in order to meet and exceed sales target. 

Responsibilities:

- Serves customers by presenting products and meeting customer needs.

- Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
- Assists sales staff and management with customer that determines each customer’s vehicle needs by asking questions and listening, demonstrates new vehicles (includes test drives), and explains features.
- Attends sales meetings.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintains prospect development system.
- Keeps abreast of new products, features, accessories, etc., and their benefit to customers.
 - Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
- Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.

Pay: $22.00 - 35.00 HourlyFull time Benefits 401(k) matching Health insurancePaid time off 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$53k-68k (estimate)

POST DATE

01/26/2024

EXPIRATION DATE

05/16/2024

WEBSITE

chapman.co

HEADQUARTERS

Phoenix, AZ

SIZE

<25

INDUSTRY

Consumer Services

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The job skills required for Customer Care Specialist include Customer Care, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Specialist job description and responsibilities

Analyze customer complaints and provide appropriate corrective actions.

01/14/2022: Sumter, SC

Assist directly or route customers to the appropriate personnel for assistance.

02/25/2022: Tuscaloosa, AL

Ensure to provide excellent customer service through phone, e-mail, chat, etc.

02/28/2022: Raleigh, NC

They are responsible for responding to the escalated tier of customer calls and quality assurance measures.

01/07/2022: Buffalo, NY

As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.

03/06/2022: Brownsville, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Specialist jobs

A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.

12/17/2021: Milwaukee, WI

Aside from the skills, customer care specialists should also have emotional strength.

02/02/2022: Santa Maria, CA

Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.

12/17/2021: Boca Raton, FL

Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.

03/13/2022: San Antonio, TX

Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.

01/30/2022: Terre Haute, IN

Step 3: View the best colleges and universities for Customer Care Specialist.

Butler University
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